What to do if your passport is lost or stolen while abroad?

Terakhir Diubah : 03:04:14 - Wednesday, 07 December 2022

Berita - What to do if your passport is lost or stolen while abroad? - Sahabat Insurance | Solusi Lengkap Perlindungan Asuransi Anda

The first thing you need to do is go to the local police station to report the theft or loss of your passport. This procedure will protect you in case of misuse of your passport. You will also receive a police report describing the circumstances of the loss or theft.

Tips:  a scan or photocopy of a passport should be made before international trips. Photocopies should be kept in a location other than the actual passport, for extra security, in case something happens to the original document.

You must also report the loss or theft of your passport at the nearest embassy or consulate of your country of citizenship. If you are in possession of copies or scans of your passport, do enclose them in your report.

The following are the documents that must be prepared for processing lost/damaged passports at the immigration office:
1. Police Certificate (Lost or Stolen Passport)
2. Identity Card;
3. Family Card;
4. Birth certificate and/or School Diploma;
5. Old passport (especially for damaged passports).

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Insurance Requirements and Claim Procedures Motor Vehicle Insurance

Did you know, Motor Vehicle Insurance is a type of insurance or coverage that provides a guarantee or protection for loss, damage, loss caused by the risks guaranteed in the Motor Vehicle Insurance policy.
Loss and/or damage to the Motor Vehicle and/or the insured interest which is directly caused by:

  • Collision, impact, tipping over, slipping, or slipping;
  • The evil deeds of others;
  • Theft, including theft that is preceded or accompanied or followed by violence or threats of violence as referred to in Article 362, 363 paragraphs (3), (4), (5) and Article 365 of the Criminal Code;
  • Fires, including:
a. Fire due to fire of other objects adjacent to or storage of Motorized Vehicles;
b. Fire due to lightning strike;
c. Damage due to water and/or other tools used to prevent or extinguish fires;
d. The destruction of all or part of the Motorized Vehicle by order of the competent authority in an effort to prevent the spread of the fire.

Loss and/or damage caused by the above-mentioned events as long as the relevant Motor Vehicle is on board the ship for crossings under the supervision of the Directorate General of Land Transportation, including loss and/or damage caused by the ship in question having an accident.

Insurance Closing Requirements and Procedures Requirements to be insured:
  • Fill out the SPPA, with your  ID card
  •  Have an insurable interest in the object of coverage to be insured
Claim reports are made within a maximum period of 5 x 24 hours after the incident to Sahabat Insurance call center 021-50508080 or via email to [email protected] or visit the nearest Sahabat Insurance Branch Office.


Claim Documents
1. Fill out / complete the claim form
2. Photocopy of insurance policy
3. Photocopy of SIM and STNK
4. Local Police Certificate for vehicle claim in case of partial loss, total loss or involving a third party.


For more information, please see link below
Riplay Motor Vehicle Insurance - Sahabat Insurance