Why does my vehicle repair take so long?

Terakhir Diubah : 04:28:07 - Friday, 25 March 2022

When you buy an insurance policy and make an insurance claim sometimes you wonder. Will my vehicle be repaired fast or long? The claim provisions have actually been stated on the policy or in accordance with the regulations. To be clear about what things are covered by insurance, it would be nice to check your insurance policy more carefully. If the risk is included in the clause and does not conflict with the exclusion or legal defect, then a claim for reimbursement is acceptable.

As is known, the claim procedure begins with reporting the incident to the insurance company, then the insurance company will conduct a survey. Then the cost estimation is carried out and then an SPK (Work Order) is issued to the partner workshop.

Then a new question arises. Why do vehicle repairs sometimes take so long to make a vehicle insurance claim? In some cases there may be several reasons why vehicle repairs take a long time, for example
1.Incomplete insurance claim documents.
2. Damage to the vehicle is very severe.
3. Availability of spare parts is also one of the possible reasons why your vehicle "stays" in the workshop for a long time.
4. During the inspection there may be vehicle damage that was missed during reporting.

Call us at 021-50508080 for vehicle insurance inquiries and information.

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Safety Tips For Your Home

When you are away or while you are at home, sometimes you are worried about the condition of the house that is prone to theft. Beware of house theft! Here are some tips to keep your house safe from thieves.

Check home security
Before you leave the house or go to bed, make sure you lock the doors and close the windows throughout the house. Most thieves will aim for targets that are easy for them to break into. Start locking all entrances such as the front fence, doors, to all windows since eight o'clock at night. If necessary in some major logins, you can use a double lock.

Store valuables or electronics
It could be that after playing with your cellphone or laptop, you just carelessly leave it on the sofa. Items no matter how small the value will make a loss if lost. Check different corners of the house to collect these items and store them in a place where they can't be easily seen by others.

Use CCTV to help you
CCTV can help you to check the security of your home while you are away on your smartphone.
Reduce sharing your privacy on Social Media
Sometimes during your free time, you accidentally share the condition of your house and location. Avoid showing off the condition of your house on social media or sharing the location of your house, so you don't risk bringing unwanted things

Use Home Insurance
Home insurance can help you in the event of an unexpected loss, such as a fire, burglary or even a flood. Call us for the insurance plan you want at 021-50508080.

The condition of increasing crime can indeed worry everyone. But, don't disturb the comfort of all family members at home. Do the simple things above to increase your safety and comfort at home. Stay safe!

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Sahabat Insurance Excellent Predicate From Infobank Magazine

PT Asuransi Sahabat Artha Proteksi or Sahabat Insurance has achieved the "Excellent" performance title in the General Insurance category with a Gross Premium of IDR. 500 Billion up to < RP1 Trillion version of Infobank Magazine July 2024 Edition No. 555 in the theme "Insurance Rating 2024" Previously, Sahabat Insurance had achieved the title "Excellent" in 4 consecutive years, in 2021, 2022, 2023 and 2024.
In 2023, Sahabat Insurance won 2nd place in the category of Public Companies with Gross Premiums of IDR 250 billion to IDR 500 billion in 2023 (based on the 2022 performance).
In 2024, Sahabat Insurance has achieved an impressive 5th place in General Insurance category with a Gross Premium of IDR. 500 Billion up to < IDR 1 Trillion (based on the 2023 performance).

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How to Claim Car Insurance Easily With Sahabat Insurance

How to Claim Car Insurance
Prepared the main document such as:

Completed and signed claim form
Car Insurance Policy
Copy of Insured's ID card
Copy of driver's license
Copy of STNK / motor vehicle registration license
Sahabat Insurance will recommends you complete additional documents according to the type of claim submitted, such as police report documents for types of theft car insurance claims.

If you have completed the claim submission form and supporting documents, you just need to submit a claim to the insurance company through the contact number, email, or company website and do not exceed the stipulated claim submission time.

Simply submit a claim via WhatsApp via number 021-50508080 and we will assign a surveyor to you who will inspect your insured car . If you want to ask more questions about the required claim documents or the car claim process, send us an email to [email protected].

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Sahabat Insurance Participates in FinEXPO 2025

Makassar, October 4, 2025— PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) actively participated in FinEXPO 2025, part of the Financial Inclusion Month 2025 campaign. This major financial industry event was organized by the Financial Services Authority (OJK) of South and West Sulawesi in partnership with the Financial Services Industry Communication Forum (FK-IJK Sulselbar).

As part of its commitment, Sahabat Insurance joined forces with the Indonesian General Insurance Association (AAUI) Makassar Branch to set up an Insurance Corner, aimed at supporting and enhancing financial literacy and inclusion among the public.

Sahabat Insurance’s Commitment to Financial Inclusion

Sahabat Insurance’s presence at FinEXPO 2025 reflects its strong support for OJK’s national program to improve financial literacy and inclusion across Indonesia. During the event, the company showcased a variety of general insurance products, including:

• Motor vehicle insurance
• Property insurance
• Personal accident insurance
• Travel insurance

Visitors also had the opportunity to receive insurance consultations to better understand which protection solutions fit their needs.

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FinEXPO 2025: Expanding Public Access to Financial Services

FinEXPO 2025 is a flagship event under the Financial Inclusion Month (BIK) initiative held every October, with the goal of improving public understanding and access to financial services. The event gathered a wide range of financial institutions—including banks, insurance companies, fintechs, and cooperatives—all working together to advance financial inclusion in Indonesia.

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About Sahabat Insurance

PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) is a national general insurance company in Indonesia, dedicated to providing the best protection services for individuals and businesses. With an extensive service network and diverse product offerings, Sahabat Insurance continues to play a key role in supporting the financial resilience of Indonesian communities and enterprises.

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