Why does my vehicle repair take so long?
Terakhir Diubah : 11:28:07 - Jumat, 25 Maret 2022
When you buy an insurance policy and make an insurance claim sometimes you wonder. Will my vehicle be repaired fast or long? The claim provisions have actually been stated on the policy or in accordance with the regulations. To be clear about what things are covered by insurance, it would be nice to check your insurance policy more carefully. If the risk is included in the clause and does not conflict with the exclusion or legal defect, then a claim for reimbursement is acceptable.
As is known, the claim procedure begins with reporting the incident to the insurance company, then the insurance company will conduct a survey. Then the cost estimation is carried out and then an SPK (Work Order) is issued to the partner workshop.
Then a new question arises. Why do vehicle repairs sometimes take so long to make a vehicle insurance claim? In some cases there may be several reasons why vehicle repairs take a long time, for example
1.Incomplete insurance claim documents.
2. Damage to the vehicle is very severe.
3. Availability of spare parts is also one of the possible reasons why your vehicle "stays" in the workshop for a long time.
4. During the inspection there may be vehicle damage that was missed during reporting.
Call us at 021-50508080 for vehicle insurance inquiries and information.
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Claim Submission & Operational Working Hours Related to Work From Home
Taking into account the increasingly worrying development of covid 19, the management of Sahabat insurance feels the need to take the following policies:
- Work From Home & operational working hours for Sahabat Insurance employees:
- WFH (Work From Home) for all employees at the Jakarta head office from Monday 30 March 2020 to 03 April 2020.
- Adjusted operational working hours for the head office and all branch offices outside Jakarta to 09.30 – 15.30 local time.
- For filing and reporting claims, during the implementation of the WFH policy at the head office, the following policies are taken:
- Claim submissions will still be served on every working day with operating hours: 09.30 – 15.30 wib.
- Claim reports can be sent through the following means:
Email: [email protected]
Office Phone: 021 50508080
Claim Hot Line Number: 0811 1338 355
CS Claim Number: 0811 8678 355
Thank you for your attention and good cooperation.
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Friends of Insurance Management