FAQ

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Berita - FAQ - Sahabat Insurance | Solusi Lengkap Perlindungan Asuransi Anda

How to buy insurance?
You can come to the nearest Sahabat Insurance office or contact the Sahabat Insurance call center at 021-50508080 via telephone/WhatsApp by informing the insurance company of the type of assets and collateral you want. The marketing staff will inform you about the payment and documents to be prepared.

What is the difference between Comprehensive and TLO ?
Comprehensive covers damage caused by impact, collision, overturning, slipping, malicious acts, theft and fire, both for partial loss and total loss, as long as the coverage is stated in the policy and is not included in the insurance policy exceptions.
Total Loss Only (TLO) guarantees damage or loss whose repair value is equal to or more than 75% of the insurance price and total loss due to theft.

What documents need to be prepared if I want to buy car insurance?
The documents required to purchase insurance are: STNK (vehicle registration), KTP and  SPPA form or contact us via telephone/WhatsApp call center Sahabat Insurance at 021-50508080.

When do I get my policy documents?
Car insurance policies can be issued within 1-2 working days and home / property insurance can be issued within 3 working days, if the documents are complete.

When will my insurance be active and can be used?
After your insurance application is approved by the insurance company, the policy will be issued. Furthermore, the premium must be paid immediately within the time period stated in the policy. The policy will be active automatically.

What should I do if I want to claim car insurance?
Contact Sahabat Insurance call center at 021-50508080 via telephone/WhatsApp before 5 (five) working days, state your insurance policy number, fill out a claim form and prepare important documents such as a copy of the insurance policy, driver's license, STNK and other appropriate complementary documents. claim to be submitted. If the documents are complete, our surveyor will immediately be assigned to inspect your vehicle.

How do I renew my insurance policy?
Contact your marketing or Sahabat Insurance at 021-50508080 via telephone/WhatsApp during operational hours: Monday-Friday, 08.30-17.30 WIB (except holidays) before your insurance policy period ends.

How Do I Find Out My Car Insurance Expiry Date?
You can find it in your insurance policy. Apart from that, you can also contact Sahabat Insurance marketing or contact the Sahabat Insurance call center at 021-50508080 by providing the policy number or vehicle plate number.

What if my insurance policy is lost?
You can contact Sahabat Insurance marketing or call 021-50508080 to get a reprint of a copy of your insurance policy.

How Do Add-ons Enhance Car Insurance?
You can inform your car insurance marketing or call/WhatsApp Sahabat Insurance call center at 021-50508080.

How do I find my Car Insurance Authorized Workshops?
You can visit www.sahabatinsurance.id, select Daftar Bengkel menu or contact the Sahabat Insurance call center at 021-50508080 via telephone/WhatsApp during operational hours: Monday-Friday, 08.30-17.30 WIB (except holidays).

Can I get an estimate of insurance premium?
Contact your marketing or Sahabat Insurance call center at 021-50508080 via telephone/WhatsApp.
Send an email to [email protected] along with details of the assets you own and your telephone number where you can be contacted.

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Dengue Hemorrhagic Fever

Dengue Hemorrhagic Fever is a mosquito-borne disease that occurs in tropical and subtropical regions of the world. For mild dengue fever, it will cause a high fever and flu-like symptoms.

Many people have no signs or symptoms of dengue hemorrhagic fever infection. When symptoms do occur, they are mistaken for other illnesses, such as the flu. Usually symptoms will appear from four to 10 days after you are bitten by a mosquito.
This disease can cause a high fever of up to 40 degrees Celsius. In addition, some other symptoms, including:

  • Headache.
  • Muscle, bone or joint pain.
  • Nausea and vomiting.
  • Pain behind the eyes
  • Swollen glands.
  • Rash.
Dengue Fever Prevention
  • Use air conditioning or mosquito nets installed in the vents and beds. In addition, mosquitoes that carry the dengue virus are most active from dawn to dusk, but they can also bite at night.
  • Wear protective clothing when you go to mosquito-infested areas, wear long sleeves, long pants, socks and shoes.
  • Use insect repellents such as permethrin as they can be applied to clothing, shoes, camping gear, and mosquito nets. You can also buy clothes made with permethrin already in them. For skin, use a repellent that contains at least a 10 percent concentration of DEET.
  • Reducing mosquito habitat by closing standing water. Mosquitoes that carry the dengue virus usually live in and around homes, breeding in standing water that can congregate on used car tires. You can help reduce mosquito populations by eliminating the habitats where they lay their eggs. At least once a week, empty and clean containers that contain standing water, such as planting containers, animal dishes, and flower vases. Keep the water container closed between cleanings. (Source: halodoc.com)

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Jakarta's Odd Even Regulations

Jakarta's Odd Even Regulations on 26 road sections has also been stated in the Governor's Regulation number 88 of 2019 concerning Amendments to Regulation Number 155 of 2018 concerning Traffic Restrictions with an Odd Even Regulations

"The results of the meeting agreed that the Odd Even Regulations will be reactivated to Pergub number 88 of 2019 which means that currently through arrangements for 13 roads, this will be reactivated on 25 roads," said Head of the DKI Jakarta Transportation Agency, Syafrin Liputo, Wednesday, May 25, 2022. (liputan6.com)
The following are the locations for the 26 Odd Even Regulations to be implemented:

1. Jalan Pintu Besar

2. Jalan Gajah Mada

3. Jalan Hayam Wuruk

4. Jalan Majapahit

5. Jalan Medan Merdeka Barat

6. Jalan MH Thamrin

7. Jalan Jenderal Sudirman

8. Jalan Sisingamangaraja

9. Jalan Panglima Polim

10. Jalan Fatmawati

11. Jalan Suryopranoto

12. Jalan Balikpapan

13. Jalan Kyai Caringin

14. Jalan Tomang Raya

15. Jalan Jenderal S Parman

16. Jalan Gatot Subroto

17. Jalan MT Haryono

18. Jalan HR Rasuna Said

19. Jalan D.I Pandjaitan

20. Jalan Jenderal A. Yani

21. Jalan Pramuka

22. Jalan Salemba Raya sisi Barat

23. Jalan Salemba Raya sisi Timur mulai dari Simpang Jalan Paseban Raya sampai Jalan Diponegoro

24. Jalan Kramat Raya

25. Jalan Stasiun Senen

26. Jalan Gunung Sahari.

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Sahabat Insurance Donates to Flood and Landslide Victims in Aceh and Sumatra

Medan, December 15, 2025 — Sahabat Insurance has distributed humanitarian financial assistance to communities affected by floods and landslides in Aceh Province, North Sumatra, and West Sumatra. The aid was channeled through YAKOPI (Indonesian Coastal Conservation Foundation), a Medan-based humanitarian organization.
The handover of the humanitarian aid was carried out directly by Elly, Head of Sahabat Insurance Medan Branch, on Monday (December 15, 2025) at the YAKOPI Office in Medan, North Sumatra.

Sahabat Insurance’s Commitment to Disaster Relief
This humanitarian initiative forms part of Sahabat Insurance’s Corporate Social Responsibility (CSR) program and reflects the collective concern of Sahabat Insurance employees who seek to support communities affected by natural disasters across Indonesia.
The floods and landslides that struck several areas in Aceh, North Sumatra, and West Sumatra have caused extensive damage to residential homes and public infrastructure, while also disrupting the social and economic activities of local communities.

Sustained Commitment from Sahabat Insurance
Sahabat Insurance reaffirmed its commitment to actively participate in social and humanitarian initiatives, in line with the company’s core values of care, solidarity, and social responsibility.

Sahabat Insurance (PT Asuransi Sahabat Artha Proteksi) is a general insurance company registered with and supervised by the Financial Services Authority of Indonesia (Otoritas Jasa Keuangan – OJK). The company provides a wide range of insurance solutions for the Indonesian market, with motor vehicle insurance as its primary line of business, followed by property insurance and other general insurance products.

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Sahabat Insurance Goes to Campus (SIGTC) 2023

On Friday (21/7/2023) PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) initiated financial literacy activities. This agenda is Sahabat Insurance Goes to Campus (SIGTC) 2023 Introduction to Insurance for Generation Z.

Sahabat Insurance Goes to Campus 2023 activity was held in collaboration with the Faculty of Economics and Business, Krida Wacana Christian University (UKRIDA). The event was fun and interactive as part of increasing financial literacy, particularly in the insurance sector among the younger generation.

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