How to reach Sahabat Insurance?

Terakhir Diubah : 07:47:54 - Friday, 19 August 2022

Please email your questions to [email protected]
or call us at 021-50508080
or chat via WhatsApp 021-50508080

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Claim Submission & Operational Working Hours Related to Work From Home

Taking into account the increasingly worrying development of covid 19, the management of Sahabat insurance feels the need to take the following policies:

Work From Home & operational working hours for Sahabat Insurance employees:

WFH (Work From Home) for all employees at the Jakarta head office from Monday 30 March 2020 to 03 April 2020.
Adjusted operational working hours for the head office and all branch offices outside Jakarta to 09.30 – 15.30 local time.

For filing and reporting claims, during the implementation of the WFH policy at the head office, the following policies are taken:
- Claim reports can be sent through the following means:
  Email: [email protected]
  Office Phone: 021 50508080
  Claim Hot Line Number: 0811 1338 355
  CS Claim Number: 0811 8678 355

Thus, we convey this notification, so that you are aware.
Thank you for your attention and good cooperation.

Signature
Friends of Insurance Management

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What to Know About Lending Your Car

There are times you may want to help out a friend, or may not be in a state to drive yourself. It’s normal to want to lend you car, or let someone else drive. But, unfortunately, Vehicle Insurance can deny policyholders’ claims if your friend/family /driver is at fault for the accident or stolen car. Vehicle Insurance can deny your claim if your friend/family/driver were in violation of state law when the accident happened. One example of that would be driving without a valid license. Another is if you were driving while intoxicated.
If the car is lend to a friend, driver or family according to your permission and approval, then when the car is lost, commits a crime or is damaged in an accident, Vehicle Insurance can reject the claim according to the Indonesian Motor Vehicle Insurance Standard Policy Chapter II article 1.3 concerning Exceptions, article theft and/or malicious acts committed by: spouses, children, parents or siblings of the Insured; people working for the Insured, people with the knowledge or with the consent of the Insured. For info about Vehicle Insurance please call Sahabat Insurance 021-50508080.

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Sahabat Insurance Participates in FinEXPO 2025

Makassar, October 4, 2025— PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) actively participated in FinEXPO 2025, part of the Financial Inclusion Month 2025 campaign. This major financial industry event was organized by the Financial Services Authority (OJK) of South and West Sulawesi in partnership with the Financial Services Industry Communication Forum (FK-IJK Sulselbar).

As part of its commitment, Sahabat Insurance joined forces with the Indonesian General Insurance Association (AAUI) Makassar Branch to set up an Insurance Corner, aimed at supporting and enhancing financial literacy and inclusion among the public.

Sahabat Insurance’s Commitment to Financial Inclusion

Sahabat Insurance’s presence at FinEXPO 2025 reflects its strong support for OJK’s national program to improve financial literacy and inclusion across Indonesia. During the event, the company showcased a variety of general insurance products, including:

• Motor vehicle insurance
• Property insurance
• Personal accident insurance
• Travel insurance

Visitors also had the opportunity to receive insurance consultations to better understand which protection solutions fit their needs.

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FinEXPO 2025: Expanding Public Access to Financial Services

FinEXPO 2025 is a flagship event under the Financial Inclusion Month (BIK) initiative held every October, with the goal of improving public understanding and access to financial services. The event gathered a wide range of financial institutions—including banks, insurance companies, fintechs, and cooperatives—all working together to advance financial inclusion in Indonesia.

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About Sahabat Insurance

PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) is a national general insurance company in Indonesia, dedicated to providing the best protection services for individuals and businesses. With an extensive service network and diverse product offerings, Sahabat Insurance continues to play a key role in supporting the financial resilience of Indonesian communities and enterprises.

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Sahabat Insurance Donates to Flood and Landslide Victims in Aceh and Sumatra

Medan, December 15, 2025 — Sahabat Insurance has distributed humanitarian financial assistance to communities affected by floods and landslides in Aceh Province, North Sumatra, and West Sumatra. The aid was channeled through YAKOPI (Indonesian Coastal Conservation Foundation), a Medan-based humanitarian organization.
The handover of the humanitarian aid was carried out directly by Elly, Head of Sahabat Insurance Medan Branch, on Monday (December 15, 2025) at the YAKOPI Office in Medan, North Sumatra.

Sahabat Insurance’s Commitment to Disaster Relief
This humanitarian initiative forms part of Sahabat Insurance’s Corporate Social Responsibility (CSR) program and reflects the collective concern of Sahabat Insurance employees who seek to support communities affected by natural disasters across Indonesia.
The floods and landslides that struck several areas in Aceh, North Sumatra, and West Sumatra have caused extensive damage to residential homes and public infrastructure, while also disrupting the social and economic activities of local communities.

Sustained Commitment from Sahabat Insurance
Sahabat Insurance reaffirmed its commitment to actively participate in social and humanitarian initiatives, in line with the company’s core values of care, solidarity, and social responsibility.

Sahabat Insurance (PT Asuransi Sahabat Artha Proteksi) is a general insurance company registered with and supervised by the Financial Services Authority of Indonesia (Otoritas Jasa Keuangan – OJK). The company provides a wide range of insurance solutions for the Indonesian market, with motor vehicle insurance as its primary line of business, followed by property insurance and other general insurance products.

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